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Mohana M's avatar

Such behaviour patterns are common to many such industries, including the cleaning services. Taking bold steps, no doubt, is the first move towards bringing about change. However, in such VUCA market conditions and multiple players offering services, self confidence, understanding client behaviour, and SLAs are equally important.

We should address this in the open forum during the Clean India Show.

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Giridhar B Pai's avatar

Thanks for adding to the discussion, Mohana M.

Service industries are prone to competing on price and losing other competitive advantages.

Like you mentioned, PCO players must have self confidence and focus on customer behavior and service levels to escape price based competition.

I look forward to discussing this in the public at the next Clean India Show.

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Mohana M's avatar

Thank you.

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Dr  Uttam Satpute's avatar

Really industry growth happens with courage and willingness to adopt alternate progressive behaviour........... Very true!

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Giridhar B Pai's avatar

Thank you very much for your feedback, Dr. Uttam Satpute!

As an industry veteran and leader, you know the challenges our industry faces.

You have rightly highlighted the need for COURAGE and willingness to change as the precursors for the path to glory of our industry.

Look forward to your continued support to PCO Mentor and your guidance to the industry.

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Dr  Uttam Satpute's avatar

Thank you Pai G.

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Hrishikesh S Joshi's avatar

Giridhar ji, thanks for such a studious & informative article. This would be an eye opener. Hats off!!

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Giridhar B Pai's avatar

Thanks, Hrishikesh Joshi.

I have attempted to summarize my observations about the Indian pest control industry since 2000 till now.

I am happy to know you liked the article.

All PMPs can change the Indian pest control industry by not falling prey to the ten self-limiting beliefs I have shared in today's PCO Mentor.

Thanks again for reading today's PCO Mentor article and posting your feedback.

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